Privacy Policy

Effective Date: 07/08/2024

Introduction

TaskPoint ("we," "our," or "us") is committed to protecting the privacy of our clients and ensuring that personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, and protect personal information in compliance with the Australian Privacy Principles. 

Information Collection

We collect personal information necessary to provide our services effectively. The types of personal information we may collect include: 

  • Name 

  • Email address 

  • Phone number 

  • Address 

  • Information about clients’ business operations and their clients, if relevant to the requested services, including financial transactions, accounting data, or relevant client documentation 

  • Website traffic data via Google for SEO purposes 

Use of Information

The personal information we collect is used for the following purposes: 

  • Communication 

  • Billing 

  • Service delivery 

  • Marketing (with consent) 

Data Sharing

We may share client data with trusted third-party service providers (e.g., cloud storage, accounting software, or project management platforms) necessary to perform our services. These providers must comply with relevant privacy standards. TaskPoint is committed to ensuring that these third-party providers comply with all applicable privacy regulations. 

Data Security

We employ strict security measures to protect personal information from unauthorized access, misuse, loss, or disclosure. These measures include: 

  • Strict password policies 

  • Two-factor authentication for critical software 

Data Retention

Client data is retained for a period of 24 months following the most recent paid invoice unless otherwise required by legal or regulatory obligations. After this period, data is securely deleted from our systems. 

Legal and Regulatory Requirements 

TaskPoint complies with all applicable data protection laws, including the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) scheme. In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Client Rights 

Clients have the right to access, update, or delete their personal information at any time. To make a request, please contact us at admin@taskpoint.com.au. We will respond to requests in accordance with our procedures and applicable laws. 

Communication Preferences 

We respect clients' preferences regarding communication methods. Clients may specify their preferred method of communication (e.g., email or phone), and we will follow up via a secondary method if no response is received. 

Compliance 

TaskPoint is committed to complying with the Australian Privacy Principles and other applicable privacy regulations. We regularly review and update our practices to ensure compliance with evolving legal requirements. 

Updates to the Policy 

We may update this Privacy Policy from time to time. Clients will be informed of any significant changes via email. We encourage clients to review this policy periodically for any updates. 

Contact Information 

For privacy-related inquiries or concerns, please contact us at admin@taskpoint.com.au. 

International Clients 

TaskPoint primarily serves clients within Australia. Should international services be introduced in the future, we will ensure compliance with relevant international data protection laws. 

Conclusion 

We value your trust and are dedicated to safeguarding your personal information. By engaging with TaskPoint, you consent to the collection and use of your personal information as outlined in this Privacy Policy.